In accordance with the Federal Law on Protection of Personal Data held by Individuals in force in Mexico (“the Law”), we inform you that this Personal Data Privacy Notice (“Notice”) describes how Sinergia Farmacéutica SAPI de CV, with tax address at: Industria del Agave 99, Colonia Industria Zapopan Norte, Postal Code 45130, Zapopan, Jalisco and affiliated companies and/or their Business Units or branches, may collect and use information provided by you through various means or in their case through the company's website: (“Portal”), in order to facilitate administrative management.

For what purposes will we use your personal data?

SAPI de CV Pharmaceutical Synergy, concerned with raising the quality of its services, is responsible for the management of personal data provided by the client, as well as the use given to them and the protection thereof, who, in the exercise of this notice, may among other things, manage, share, store, transfer and make said data available to authorities or third parties.

The personal data we collect from you is necessary to verify and confirm your identity, online purchases; place your order and delivery of the product(s); carry out the payment process and the corresponding billing, if required; as well as manage and operate commercial information about products or services, also inform about changes or new products or services that are related to the one contracted or acquired by the client; To comply with obligations to our customers; evaluate the quality of the service, and carry out internal studies on consumer habits, in order to publicize promotions, information about new products and services and any other promotional and advertising about the commercial activity to create medical records, contact their relatives, economic dependents and/or beneficiaries in case of emergency, comply with the provisions established by Health laws.

What personal data do we collect and use about you?

Sinergia Farmacéutica SAPI de CV may collect for this purpose: a) name; b) address; c) landline and/or cell phone number; d) federal taxpayer registry; e) email address; f) bank accounts; g) credit or debit card details; h) signature. Therefore, your information and personal data that you have provided to Sinergia Farmacéutica SAPI de CV will be stored in its Database.

Who do we share your personal data with?

Sinergia Farmacéutica SAPI de CV may share for eventual transmissions or transfers of your personal data to companies that are part of the same group of Sinergia Farmacéutica SAPI de CV and OPENPAY SAPI de CV or to a third party with whom Sinergia Farmacéutica SAPI de CV has contracted services for the management of the Database for the purposes indicated in this notice, and to the extent permitted by Law, those who are obliged and must on their own comply with the legal privacy provisions regarding their data. 

Likewise, you may communicate your personal data in response to information requirements from the competent authorities.

Since you are interested in the products or services of Sinergia Farmacéutica SAPI de CV, you hereby expressly express your consent so that the information collected may be shared, transmitted or transferred for the purpose mentioned above. In any case, we will communicate this privacy notice to the recipients of your personal data, so that they respect its terms, who are obliged on their own to comply with the legal privacy provisions. In the event that you do not want your personal data to be transferred to other companies in the group to which you belong, you have the right to express this, for which you may be provided with the corresponding form, called “Request for the Exercise of ARCO Rights”, by going to the company's address or by email to .

The disclosure and transmission that is configured at the time will be subject to the express consent that you give by this means in accordance with the terms and periods of validity established in the Federal Law on Protection of Personal Data in the possession of Individuals in force in Mexico. ("the law").

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it ( Access ). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete ( R ectification); that we delete it from our records or databases when we consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations ( Cancellation ); as well as oppose the use of your personal data for specific purposes ( O position). These rights are known as ARCO rights.

You may access, rectify or cancel your personal data, or oppose or revoke your consent to their use, by submitting your request. To access the application and know the procedure and requirements for exercising ARCO rights, you can call the following telephone number 800 2880 263 ; Enter our website “Privacy Notice”, or contact our Personal Data Department, which will process requests for the exercise of these rights, and will answer any questions you may have regarding to the processing of your information.

The contact information is as follows: telephone number 800 2880 263 or email


As the owner of personal data, you may exercise the ARCO Rights (Access, Rectification, Cancellation and Opposition) for the processing of your personal data and/or Revoke your Consent, sending your request directly to our Regulatory Compliance Officer through the account email: .

Said request must contain at least: (a) name and address or other means to communicate the response to your request; (b) documents that prove your identity or, where applicable, legal representation; (c) the clear and precise description of the personal data with respect to which you are requesting to exercise any of the ARCO Rights and/or Revoke your Consent, (d) any other element that facilitates the location of the personal data and (e) sign the request at the end of the writing.

Once your request has been submitted in the pre-established format, the Regulatory Compliance Officer will be notified of the response within a maximum period of 20 business days, counted from the date on which said request was received. If you require more information and/or necessary documentation, the Regulatory Compliance Officer will contact you within 5 business days, counted from the date of receipt of your request; Therefore, you will have 10 business days after said communication to meet this requirement. Otherwise your application will be considered not submitted.

Within the next 15 business days after the previous response, if your right is applicable, it will be applied.

If your request is about the exercise of the right of Access, your personal data will be made available to you through simple copies and/or electronic documents.

The exercise of ARCO Rights and/or Revoking your Consent will be free, as well as reproduction in a single copy or sending by email.

How can you revoke your consent for the use of your personal data?

You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will mean that we will not be able to continue providing you with the service you requested from us, or the conclusion of your relationship with us.

To revoke your consent you must submit your request. To have access to the application, to know the requirements for revocation of consent, you can call the following telephone number 800 2880 263 ; Enter our website to the “Privacy Notice” section, or contact our Personal Data Department.

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we suggest the following options:

  • Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Prosecutor's Office, so that your personal data is not used to receive advertising or promotions from companies of goods or services. For more information about this registry, you can consult the PROFECO Internet portal, or contact it directly.
  • Your registration on the Exclusion List, so that your personal data is not processed for marketing, advertising or commercial prospecting purposes on our part. For more information call the telephone number 800 2880 263; send an email to the following address , or consult our website

Use of tracking technologies on our Internet portal. 

We inform you that our website does not use tracking technologies (cookies) through which it is possible to monitor your behavior as an internet user.


At Sinergia Farmacéutica SAPI de CV, online purchases are made through OPENPAY SAPI de CV, therefore, the security and confidentiality of the data that users provide when purchasing a product online will be protected. OPENPAY SAPI de CV works under the Secure Socket Layer (SSL) protocol, so that the data sent will be transmitted encrypted to ensure its protection. To verify that you are in a protected environment make sure an S appears in the navigation bar. Example: (http s ://). We recommend that you do not disclose your personal information, including usernames and passwords, to anyone. At all times, the user is solely and ultimately responsible for keeping his or her personal data secret.

How can you find out about changes to this privacy notice?

This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

In this case, we undertake to keep you informed about any changes that this privacy notice may undergo, through the “Portal”, where the date of the last version of the notice will be indicated, so we recommend that you periodically visit said page with the purpose of informing you if any changes occur. 

If you consider that your right to the protection of your personal data has been harmed by any conduct or omission on our part, or you presume any violation of the provisions set forth in the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other applicable regulations, you may file your disagreement or complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, we suggest you visit its official website

Acceptance of terms. 

This confidentiality/privacy statement is subject to the terms and conditions of the website described above, which constitutes a legal agreement between the user and Sinergia Farmacéutica SAPI de CV If the user uses the services of the site .mx , means that you have read, understood and accepted the terms set forth above. If you have any questions or concerns related to this privacy notice, please contact CMD Productos Naturales by phone (33) 38364570 or by email during business hours Monday to Friday from 8:00 a.m. 00 to 17:00 hours.

Last review: 9/23/21